exclusivebion.blogg.se - Airbnb careers

Investigating challenging questions around the user experience to understand the voice of our users at scale.

Developing and communicating a robust understanding of what moves these metrics and why

Defining and evaluating key metrics in an unstructured problem space.

Perform data modeling of the various entities involved in the Trust creation and defense including hosts, guests, agents, and others using tools & frameworks for optimizing community end-to-end journey by minimizing undesired frictions while introducing proactive product defenses on our platform.

Use a combination of data engineering, science and analytics based skills to build the business insights platform to detect and support the mitigation of potential fraud behavior across the Airbnb platform.

You can apply a sustained level of commitment and attention to your work, as well as thorough, thoughtful, and rigorous documentation to multi-week and often multi-month projects

You are able to execute projects with great complexity and a longer time horizon than is typical on most product teams.

Working knowledge of agile ceremonies and you excel at collaboration, providing concrete guidance and constructive feedback to peer analysts and cross-functional partners across the business to help improve the work.

You are a storyteller who uses complex data and insights to frame narratives to bring others along the journey.

You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships.

You are passionate about solving complex problems within the Trust & Safety domain with data & insights adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis.

You will also be deeply involved in the technical details of the various systems we build, and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to achieve shared, cross-functional goals to help keep Airbnb’s community safe and trusted. In addition, you will leverage Airbnb’s rich and unique data, state-of-art machine learning infrastructure, and other central data science tools to build and grow the measurement capacity within the organization. You will create data narratives and influence experimentation platforms to guide the seamless execution of new products, processes and systems, balancing the safety and expression needs of our community and business and operational challenges. You will both develop and support the creation of robust data insights through cross-functional partnerships, and will utilize and help to strengthen and improve the end-to-end trusted user journey (pre-trip, on-trip and post-trip). You will be a part of a Trust product & operations data squad composed of product managers, engineers, ops analysts, data analysts and data scientists designing and building scalable and robust products and systems to detect and support the mitigation of fraud activities across the entire platform (Account Integrity, Content Integrity, Financial Fraud, Safety, Identity etc.). We are passionate about showcasing and solving the most pressing, most impactful product concerns our community face, including rooting out discrepancies in the product experience, guided by data and research. Most importantly, we create the resulting feedback and insights-to-action for our community trusted user journey, unlocking positive perception, usage, and retention. We inject quantitative measurements into our user journey, product defense and frictions, processes and implement objective indicators of success. The team is committed to operational excellence and community experience through a culture of problem-solving, guided by data and research.

The Trust Experience Analytics team within Global Operations enables, facilitates, and streamlines integrated data-driven decision making across the Trust Product, Operations & Policy organizations. We hire quality talent who embody our company values and hold a steadfast commitment to creating a world where anyone in the Airbnb community can host, travel, and connect with peace of mind. The Trust organization protects, guides, and mobilizes the creation and defense of trust in our community and on our platform. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe.